Three ways to buy, and all the prices I can honestly publish.
Most IT companies make this deliberately hard to find out. Here it is.
1 — Ongoing support
Retained hours
For businesses that need me regularly, whether that's running their IT day to day or providing senior direction.
We start by estimating how many hours a month your business realistically needs. You're billed monthly in advance for those hours at an agreed rate.
At the end of every month you get a statement showing exactly what you used.
If your usage is roughly in line with the estimate, that's the end of it — there's no additional invoice and no argument about a few hours either way. If you consistently run over, we sit down with the statements and agree a new monthly figure that reflects what you actually need.
You can see what you're paying for
Most IT arrangements are opaque by design. Yours arrives itemised every month, whether or not anything needs to change.
A busy month doesn't produce a surprise invoice
Overruns get absorbed. I'm not going to penalise you for a month when the business needed more of me — that's exactly when you least want an unexpected bill.
When the fee changes, it changes on evidence
Not because it's April, and not because I've decided you can afford it. Because six months of statements show the estimate was wrong, and we can both see it.
2 — Occasional help
By the hour, or prepaid
For businesses that need me now and then rather than every week.
| Hourly | £95 |
| 4 hours prepaid | £350 |
| 8 hours prepaid | £650 |
Prepaid hours are drawn down in thirty-minute blocks and are valid for twelve months.
Thirty minutes matters more than it sounds. Most consultants bill a minimum of an hour and then in hour increments, so a ten-minute question costs you sixty minutes. Here it costs you thirty.
3 — Projects
Quoted as a fixed price
For a defined piece of work with a clear finish line: a migration, a rollout, a system replacement.
Tell me what you need and I'll scope it and quote a single figure covering the whole piece of work. You know what it costs before it starts, and it doesn't change because it took me longer than I thought.
I don't publish a day rate, because a day rate invites the wrong conversation — how many days something should take, rather than what it's worth to get it done. If the job overruns, that's mine to carry, not yours.
Security monitoring and backup
Two things are priced separately, because they're products rather than time:
| Security monitoring and reporting | £120 per month |
| Microsoft 365 backup | £2.23 per user per month |
Shared mailboxes are backed up at no charge, and there's no minimum number of users.
What I don't publish, and why
Retained arrangements don't have a list price, because they're built around the hours your business actually needs — and any single number I put here would be wrong for most people reading it. We work it out together, from an estimate you can see.
Data protection work, the DPO role, security reviews, IT advice and day-to-day support all draw from the same pool of hours. One arrangement, one statement, everything visible on it.
All prices exclude VAT.
Not sure which fits?
Tell me what's going wrong and I'll tell you which of the three makes sense — including if the answer is none of them.